Client Tax Services Specialist (Fintech)

Location: Madrid (Vía de los Poblados), with an arrangement combining office attendance and work from home.

Company

hirify.global is part of ING, a fully online international bank with more than 1,900 people in Spain and a presence in over 40 countries.

What you will do

• Execute end-to-end client tax processes across onboarding, in-life management, and tax reporting.
• Maintain and validate tax residency, CRS/FATCA classifications, W-8/W-9 documentation, and withholding-tax attributes.
• Perform tax operational controls, ensure data quality, and prepare, validate, and submit tax reports to internal stakeholders and external authorities.
• Investigate and resolve tax incidents, client queries, exceptions, and data discrepancies.
• Collaborate with KYC, Operations, Technology, Compliance, and business teams; participate in audits, regulatory reviews, and control testing.
• Improve processes and automation, support technology implementations and tax-related change projects, maintain procedures and controls, and monitor operational KPIs and risks.

Requirements

• 3–6 years of experience in client taxation, tax operations, tax reporting, or investment services within the banking sector.
• Knowledge of investment-client taxation and tax reporting obligations.
• Understanding of CRS, FATCA, W-8/W-9 documentation, Withholding Tax, and Double Tax Relief concepts.
• Experience with operational processes, controls, and regulatory requirements.
• Strong analytical and problem-solving skills, attention to detail, and the ability to work with large data volumes and identify inconsistencies.
• Experience using data analysis and reporting tools.
• Strong collaboration and stakeholder-management skills; ability to work independently and contribute effectively in a team.
• Continuous-improvement mindset and interest in automation and AI-enabled solutions.
• Advanced Spanish and advanced English.
• Alignment with the Orange Code: ownership and accountability, cross-functional collaboration, customer focus, operational excellence, and a proactive attitude toward change and innovation.

Culture & Benefits

• Hybrid flexibility, with agreement on when to work from the ING office and from home.
• Meal allowance, flexible remuneration, nursery vouchers, public-transport support, and training support.
• Health and life insurance, pension plan, preferential banking conditions, and special mortgage conditions after six months.
• Office facilities including a doctor’s office, hairdresser, gym, Employee Concierge, on-site physiotherapy, Wellhub, sports communities, and wellbeing activities.
• Free shuttle service connecting different areas of Madrid with ING MAD.
• Diversity, inclusion, belonging, collaboration, innovation, and an international remote-work program.