Linux Desktop Support Associate (Linux/Ubuntu)

Location: Office based in London, UK.

Company

Canonical develops Ubuntu and open-source software for enterprise, cloud, data science, AI, engineering, and IoT use cases.

What you will do

• Provide technical support to Canonical employees and customers through remote sessions, ticketing, and live conversations.
• Investigate technical roadblocks, analyze logs and stack traces, identify OS or application-level issues, and guide customers through next steps.
• Collaborate with engineering teams and regional peers to connect code fixes with customer outcomes.
• Manage support cases, communicate commitments and expectations clearly, and provide Ubuntu lifecycle guidance.
• Write and maintain knowledge-base articles and share lessons learned with the open-source community.
• Support office conferences and events, including regular weekend working rotations.

Requirements

• Exceptional written and spoken English with the ability to explain technical complexity clearly and empathetically.
• Passion for helping people and emotional intelligence when handling high-stakes technical situations.
• Exceptional academic performance in high school and university.
• An undergraduate degree in a technical subject or a compelling explanation of an alternative path.
• Based in the London, UK office as a technical support resource for local teams and employees.
• A record of exceeding expectations and delivering meaningful results for teams or customers.
• Solid Linux systems knowledge gained through university projects, lab work, or personal exploration, with exposure to one or more of KVM, OpenStack, Docker, LXD/LXC, Kubernetes, block storage, object storage, network storage, bonding, firewalls, bridging, switching, or MTU tuning.
• Strong troubleshooting skills, including investigating stack traces and logs and identifying OS or application-level bugs.
• Basic programming logic in any language to parse code and collaborate with engineering teams.

Culture & Benefits

• Distributed work environment with in-person team sprints twice yearly.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review, performance-driven annual bonus or commission, and recognition rewards.
• Annual holiday leave, maternity and paternity leave, and an Employee Assistance Programme.
• Opportunities to travel for company events, including Priority Pass and long-haul travel upgrades.