Operator Contact Centre Customer Service (Server)

Location: Gloucester, United Kingdom; permanent, full-time position with an agreed shift pattern.

Salary: £27,000 basic salary plus unlimited sales commission potential.

Company

hirify.global is a European provider of cloud infrastructure, cloud services, hosting services and digitalization solutions for small and medium-sized businesses and enterprise customers.

What you will do

• Investigate and troubleshoot server and hosting issues, involving specialist teams when required.
• Handle technical, account and billing enquiries through phone, email and live chat, taking ownership and keeping customers updated.
• Work with Windows and/or Linux server environments and support installation, configuration and maintenance activities within the team’s remit.
• Recommend suitable plans, products or upgrades based on customer needs and explain their value.
• Explain technical issues in accessible language and help customers use their services confidently.
• Record cases accurately, identify recurring issues, share learning and stay current with hosting technologies and products.

Requirements

• Genuine interest in technology, particularly servers, operating systems, networks or web hosting, with motivation to keep learning.
• Logical and investigative approach, including asking questions, testing ideas and finding the root cause of problems.
• Clear, friendly communication and patience when supporting customers with different levels of technical knowledge.
• Ownership, attention to detail and the ability to remain calm when something goes wrong.
• Willingness to handle billing and account enquiries and recommend suitable products when they meet customer needs.
• Comfort working in a busy, customer-facing team and within the agreed shift pattern.
• Completion of the intensive three-month training programme covering internet fundamentals through server administration.

Nice to have

• Personal technology projects such as building a PC, running a home lab, hosting a website, experimenting with Linux or running a game server.
• Familiarity with Windows or Linux, virtual servers, networking, DNS or common web hosting concepts.
• Previous customer service, contact centre, help desk, technical support or consultative sales experience.
• IT study, training or certifications.

Culture & Benefits

• Open structures, flat hierarchies, a friendly working culture and strong team spirit.
• 27 days of annual leave plus bank holidays.
• Contributory pension scheme, private healthcare and life assurance.
• Employee assistance programmes, cycle scheme and free parking.
• Refreshments in break rooms, discounts at selected local restaurants and social events.
• Tailored development plans and opportunities for personal and professional growth.

Hiring process

• Submit an application for review.
• If selected, complete an initial call with the recruitment team.