Operations Manager (Healthcare IT)

Location: Fully remote within the continental United States, with required travel to Mississippi; locations include Jackson, Pearl, Flowood, and Ridgeland, Mississippi.

Company

hirify.global provides healthcare technology services supporting the implementation and operation of a statewide Health Information Exchange and the development of a Health Data Utility.

What you will do

• Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities.
• Lead help desk services, user assistance, ticket triage, account support, and service-request management.
• Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications.
• Manage technical service-provider handoffs for advanced support and after-hours monitoring.
• Monitor service levels, operational risks, support trends, and improvement actions.
• Maintain operating procedures, support knowledge resources, and recurring performance reports.

Requirements

• Bachelor’s degree in business, health administration, information systems, or a related field.
• 8+ years of relevant experience, including demonstrated experience across the outlined responsibilities.
• Experience managing healthcare IT operations, application support, or managed technology services.
• Experience leading help desk activities and coordinating incident and service-request processes.
• Ability to manage service levels, operational reporting, vendors, and cross-team escalations.
• Understanding of clinical application access, user support, and sensitive information handling.
• Strong planning, customer communication, troubleshooting coordination, and process improvement skills.
• U.S. citizenship and successful completion of a background check are required.
• Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required.

Nice to have

• HIE, EHR, or clinical portal operations experience.
• ITIL, PMP, or a comparable service management credential.
• Experience transitioning healthcare implementations into ongoing operations.

Culture & Benefits

• Fully remote work opportunity with required travel to Mississippi.
• Medical, dental, and vision coverage.
• 401(k) with employer match.
• PTO and federal holidays.
• Corporate laptop and training opportunities.