Manager, Client Delivery Experience (Output Solutions and Commercialization)

Location: Remote-USA; travel to client, hirify.global, and partner vendor locations may be required, including travel of up to 50% or as needed. The role is currently not eligible for visa sponsorship.

Salary: $105,600–$134,600–$163,600 annual salary range.

Company

hirify.global is a payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America.

What you will do

• Lead client-facing project management and technical teams delivering card processing projects, system conversions, product implementations, parameter configurations, and quality assurance testing.
• Oversee requirements definition, project planning, technical procedures, deployment, change events, issue resolution, and compliance with standardized project management processes.
• Manage debit and credit platform configurations across multiple vendor processing platforms in line with client requirements, SLAs, and change management practices.
• Support sales and commercialization through client presentations, consulting, solution definition, and management of non-standard project requests.
• Monitor KPIs, OKRs, reporting, risks, dependencies, staffing, service-level variances, operational efficiency, and continuous process improvement.
• Recruit, coach, mentor, evaluate, and develop staff while managing performance, engagement, training, and team resource planning.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of experience and education.
• At least 8 years of credit/debit card and/or financial industry experience, including 5 years of client project and/or conversion experience.
• Ability to lead large cross-functional teams and engage with senior internal and external leadership.
• Ability to analyze business impacts, solve problems, remove barriers, deliver objectives within established timelines, and manage multiple complex priorities.
• Ability to plan, track, and implement complex projects in a fast-paced environment while meeting deadlines.
• Understanding of Six Sigma and project management best practices for implementing, monitoring, and controlling process and procedure changes.
• Thorough understanding of the card payment industry, processing systems, and related in-house applications.
• Ability to read and understand legal and compliance contractual requirements and implement them within agreement constraints.
• Demonstrated presentation, analytical, and quantitative skills; proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
• Ability to maintain confidentiality and travel up to 50% or as needed.

Nice to have

• Five years of management experience.
• Working knowledge of card processing systems.

Culture & Benefits

• Remote-first, flexible work environment focused on inclusion, psychological safety, wellbeing, and belonging.
• Medical insurance with telemedicine, dental and vision coverage, life insurance, disability insurance, supplemental insurance, and mental health support.
• Paid time off, 12 paid holidays, maternity, parental and family care leave, and community volunteer time off.
• 401(k) with employer match, HSA contributions, FSA, tuition reimbursement, and wellness program.
• Equal opportunity employment and reasonable accommodation support.