User Experience (UX) Researcher (Cybersecurity)

Location: Fully remote, limited to US citizens; Public Trust Clearance required and must be maintained.

Company

Cybersecurity and digital services provider delivering customized technology solutions for Federal government and commercial customers.

What you will do

• Conduct discovery research through stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling.
• Plan, recruit, and facilitate observational studies, customer interviews, usability testing, and other generative research.
• Create research artifacts including empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints.
• Communicate research findings, insights, implications, and conceptual ideas verbally and visually.
• Lead collaborative analysis and synthesis sessions and work with cross-functional teams to meet customer goals.
• Analyze research and testing results, identify patterns and gaps, and recommend and support system and service improvements.

Requirements

• US citizenship and the ability to pass and maintain at minimum a Public Trust Clearance.
• Bachelor’s degree.
• 4+ years of experience in UX, CX, service design, product design, or commensurate work experience.
• Professional experience conducting user research from planning through execution and translation into actionable insights.
• Strong understanding of human-centered design strategies, methods, and approaches, including their practical application.
• Ability to work for prolonged periods at a desk and on a computer, operate office productivity equipment, and communicate frequently with coworkers, management, and customers.

Culture & Benefits

• Fully remote and work-from-home opportunities.
• Paid time off and paid holidays.
• 401k with matching incentive.
• Medical, dental, and vision benefits.
• Company-provided life insurance and short-term disability coverage.
• Culture centered on frictionless collaboration, accountability, adaptability, security by design, and trusted partnerships.