Staff Quantitative UX Researcher (UX Research)

Location: Hybrid in Brooklyn, New York, United States; candidates should be within commutable distance of the Brooklyn office and attend once or twice per week. Remote candidates outside commuting distance may be considered case by case, with occasional travel to the office expected.

Salary: $171,000–$231,000 annual in Geo-1 or $154,000–$208,000 annual in Geo-2, depending on location, skills, and experience.

Company

Global marketplace for unique and creative goods, building tools and technologies that connect entrepreneurs with buyers.

What you will do

• Define experience quality and the quantitative research and measurement strategy for UX modernization across buyer and seller experiences.
• Design and lead benchmarking programs for core customer flows using structured surveys, validated scales, longitudinal data, and statistical models.
• Establish baselines and success measures for usability, task completion, efficiency, customer perception, and other experience-quality signals.
• Lead large-scale surveys, experiments, statistical modeling, and complementary qualitative research to identify and prioritize usability gaps.
• Integrate survey, behavioral, log, customer-experience, competitive-intelligence, and existing research data into unified analyses.
• Translate quantitative evidence into recommendations, scalable measurement tools, reporting practices, product priorities, and design standards while mentoring researchers.

Requirements

• 7+ years of product research experience with a strong emphasis on quantitative methods.
• Deep expertise in survey design, psychometrics, sampling methodology, statistical analysis, regression, ANOVA/MANOVA, factor analysis, experimental design, A/B testing, and comparative or longitudinal data.
• Hands-on experience building and validating measurement frameworks and benchmarking programs, including statistically grounded KPIs and success metrics.
• Proficiency with statistical and survey tools such as R, Python, SQL, and Qualtrics or similar.
• Ability to select appropriate quantitative and, where useful, qualitative methods for sophisticated research questions.
• Deep knowledge of usability research and the ability to translate experience quality into statistically measurable dimensions.
• Experience developing durable quantitative research programs across complex and ambiguous problem spaces.
• Ability to connect customer evidence, product data, and external signals into actionable recommendations.
• Strong communication and influence skills, including aligning senior partners and explaining statistical findings through decisions, priorities, and tradeoffs.

Nice to have

• Experience with design systems, usability measurement, benchmarking, and large-scale UX transformation.

Culture & Benefits

• Collaborative work across Product, Design, Engineering, Analytics, and Research.
• Opportunity to mentor researchers and strengthen quantitative and mixed-methods practice.
• Equity package and annual performance bonus.
• Competitive benefits supporting employees and their families.
• Inclusive workplace with support for accommodations during the hiring process.
• Visa sponsorship is supported, though opportunities may be limited to certain roles and skills.

Hiring process

• Submit a resume; a cover letter is optional.
• Accommodation support is available during any part of the interview or hiring process.