User Researcher - Digital Services (Accessibility, Usability and User Research)

Location: Hybrid, contractually aligned to the Milton Keynes office; work from home is possible, with office attendance expected approximately twice a month when required by business needs.

Salary: £38,784–£46,049 per year.

Company

hirify.global is the UK's largest university, providing flexible part-time higher education and conducting research to widen access to learning.

What you will do

• Collaborate with multidisciplinary service teams to understand users, reduce complexity, and improve digital service outcomes.
• Plan, design, and lead inclusive UX research activities, selecting appropriate methods and recruiting participants.
• Prepare and moderate research sessions using methods such as usability testing, prototype testing, tree testing, and other evaluative approaches.
• Analyse qualitative and quantitative research data and trends, working with analytics colleagues to produce clear, actionable insights.
• Communicate findings and translate them into stories, actions, product features, development work, and service improvements with product managers, designers, developers, and operations teams.
• Contribute to the User Centred Design Community of Practice, share best practice, apply data protection and research ethics, and line-manage team members when required.

Requirements

• Working or practitioner-level proficiency with sufficient experience to work independently and apply UX user research methods across varied contexts.
• Experience advocating for user research, engaging non-specialist stakeholders, and representing user research at internal and external events.
• Experience independently applying a range of UX research methods, analysis techniques, and insight-sharing approaches.
• Ability to understand team problems and align research activities with decision-making and action.
• Ability to confidently moderate research activities while maintaining participant comfort, focus, and timekeeping.
• Ability to analyse and synthesise qualitative and quantitative data into clear, actionable, presentable insights.
• Commitment to inclusive research and experience researching with and advocating for a wide range of users.
• Strong understanding of research ethics, data protection, participant safety, accessibility principles, and the relationship between accessibility and UX design.
• Experience working effectively in fast-paced agile environments, managing priorities independently, meeting deadlines, collaborating across disciplines, and engaging others in research.
• Commitment to continuous professional development, the University's values and policies, inclusive and fair practices, constructive feedback, and thoughtful critique.

Culture & Benefits

• Professional development supported through Digital, Data and Design communities of practice.
• Flexible working discussions may include job share, part-time work, compressed hours, or other arrangements.
• Hybrid working combines home and office work, subject to business needs.
• Benefits and policies support work-life balance and recognise employee contributions.

Hiring process

• Submit a CV explaining how the required skills and experience are met.
• Complete role-specific application questions in the online application form.
• Interviews are expected to take place online via Microsoft Teams during the week commencing 16 or 22 November 2026.