Associate Director, Digital Engagement Operations (Hybrid)

Location: Hybrid — North Wales, Pennsylvania, United States; no relocation; no travel required.

Salary: $142,400–$224,100 base salary annually, plus potential annual bonus and long-term incentive.

Company

hirify.global is a pharmaceutical and life sciences company developing healthcare solutions and operating regulated digital experiences.

What you will do

• Manage daily website operations, releases, content lifecycles, maintenance, and defect resolution for healthcare professional, consumer, and business web properties.
• Translate approved brand strategies and business priorities into delivery requirements, release schedules, execution plans, backlogs, and roadmaps.
• Coordinate marketing, commercial, technology, UX/design, publishing, analytics, legal, regulatory, medical, privacy, accessibility, and agency partners.
• Track milestones, dependencies, risks, resource bottlenecks, technical hurdles, and portfolio trade-offs; prepare escalation briefs and recommendations.
• Facilitate metadata, taxonomy, structured content, accessibility, search, AI discoverability, privacy, brand, and medical/legal/regulatory standards.
• Coordinate website enhancements, testing, pilot initiatives, operational data analysis, and reporting to support future scaling decisions.

Requirements

• Bachelor’s degree in marketing, business, digital communications, information technology, or a related field.
• At least 5 years of progressive experience in digital marketing operations, web channel delivery, digital project or product management, or digital agency account management.
• Proven experience managing complex web operations, releases, and content lifecycles across multiple brand properties or digital touchpoints.
• Experience translating brand briefs and digital strategy into operational requirements, sprint or release plans, backlogs, and risk mitigation strategies.
• Strong experience facilitating cross-functional teams across commercial marketing, IT, development, UX/design, analytics, and regulatory or compliance functions.
• Working knowledge of enterprise CMS platforms, web analytics tools, WCAG accessibility standards, answer engine optimization, discoverability, and quality assurance practices.
• Excellent interpersonal, written, and verbal communication skills, including the ability to synthesize operational challenges and trade-offs and present recommendations to leadership.

Nice to have

• Master’s degree or relevant professional certifications.
• Experience in pharmaceutical, life sciences, healthcare, or another highly regulated industry.
• Familiarity with healthcare professional and patient web properties, gated or authenticated digital experiences, or CRM and marketing automation integrations.
• Exposure to structured metadata, semantic schemas, taxonomy governance, or artificial intelligence and answer engine optimization principles.
• Experience guiding and mentoring cross-functional peers and team members in a matrixed environment without direct reporting authority.

Culture & Benefits

• Hybrid work arrangement with a regular employee position.
• Medical, dental, vision, and other insurance benefits for employees and families.
• Retirement benefits including a 401(k).
• Paid holidays, vacation, compassionate leave, and sick days.
• Inclusive environment focused on diverse perspectives, respectful challenge, and collective problem-solving.