Forward Deployed Engineer, Triage (Voice AI)

Location: Hybrid; must live within commuting distance of the San Francisco office. Salary range applies to candidates located in the United States.

Salary: $115,000–$135,000 per year, plus equity grants and benefits.

Company

hirify.global builds Voice AI models and products for speech-to-text, speech understanding, streaming audio, and related applications.

What you will do

• Own a portfolio of customer accounts spending up to $50,000 annually, diagnose integration issues, unblock customers, and identify account growth opportunities.
• Build, iterate on, and manage customer-support and operations agents, including a customer-facing chat agent, while owning their quality.
• Resolve escalated customer issues and improve agents so they can handle similar cases in the future.
• File actionable bugs and feature requests and translate customer feedback into product changes with Engineering and Research.
• Improve documentation and SDKs by fixing sources of customer confusion.
• Handle most customer and internal collaboration through Slack; route commercial and pricing discussions to the Portfolio team.

Requirements

• 2+ years of experience in a technical, customer-facing role such as solutions engineering, technical support, developer relations, or software development; 1 year may be considered with a strong solutions background.
• Proficiency in at least one programming language; Python is preferred, while other languages are considered.
• Daily use of coding agents such as Claude Code or Codex, with real projects shipped using them; ability to manage context across long tasks and review agent output before it reaches customers.
• Experience with REST APIs and ability to read and debug customer code.
• Strong written communication skills, as most of the work happens in Slack.
• Ability to understand a customer use case and map it to the capabilities of the API.

Nice to have

• Experience building an agent or automation that other people rely on.
• SQL experience.
• Experience with speech, audio, or Voice AI products.

Culture & Benefits

• Small, fast-moving team with high individual ownership and impact.
• Meritocratic environment with minimal bureaucracy and direct access to tools and information.
• 100% employer-paid benefits and competitive equity grants.
• 401(k) match of up to 4% for US-based full-time team members.
• Equal-opportunity workplace committed to an inclusive environment.