Quality Analyst Associate Engineer

Location: Remote, Mexico. Current legal authorization to work in Mexico is required; visa or work permit sponsorship is not available.

Company

hirify.global is an AI-first cloud services company and AWS Premier Tier Services Partner delivering cloud modernization, intelligent products, generative and agentic AI, data, DevOps, managed services, security, and customer experience solutions.

What you will do

• Execute comprehensive testing for IVR systems, chat implementations, email routing, Amazon Connect contact flows, queues, and routing strategies.
• Test integrations with CRM systems, knowledge bases, third-party applications, and agent desktop functionality.
• Perform end-to-end, regression, usability, accessibility, failover, disaster recovery, and edge-case testing across web, mobile, messaging, and email channels.
• Develop test cases and scripts, maintain test data and repositories, document defects with reproduction steps, and prepare execution reports and quality metrics.
• Contribute to test automation for repetitive scenarios and support UAT coordination, production validation, and post-implementation monitoring.
• Collaborate with development teams, business analysts, and client teams through stand-ups, sprint planning, and quality-focused design reviews.

Requirements

• 0–2 years of experience in software testing or quality assurance.
• Basic understanding of testing methodologies and QA best practices.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify edge cases.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Adaptability to changing project requirements.
• Current legal authorization to work in Mexico.

Culture & Benefits

• 100% remote work.
• Medical insurance for the employee and eligible dependents.
• Generous holidays, flexible PTO, phantom equity, and peer bonus awards.
• Paid exams and certifications, an individual professional development plan, and an annual learning and development stipend.
• State-of-the-art laptop, tools, equipment, and office stipend.
• Work with a worldwide team in an inclusive corporate culture.