Senior Solutions Architect (ServiceNow CMDB)

Location: Remote within the Continental United States; 10% travel required.

Company

hirify.global provides managed services and custom technology solutions across AI-driven analytics, cloud computing, cybersecurity, networking, digital transformation, and automation.

What you will do

• Lead the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise customers.
• Lead CMDB, CSDM, and ServiceNow Data Foundations workshops, maturity assessments, roadmap development, demos, design reviews, and executive readouts.
• Design data models, CI class and relationship structures, service models, ownership processes, governance controls, and implementation plans.
• Define integration, identification, reconciliation, normalization, remediation, certification, health reporting, and exception-management approaches.
• Integrate CMDB data with Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk processes.
• Mentor architects, collaborate with delivery and sales teams, support escalations and technical decisions, and contribute to hiring and service development.

Requirements

• 5–8 years of experience leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-scale customers.
• Deep hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design.
• Strong understanding of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy.
• Experience integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes.
• Experience guiding customers through complex technical questions, data quality challenges, CSDM adoption, and CMDB maturity improvements.
• Experience leading workshops, technical design sessions, executive readouts, peer reviews, unit testing, and customer presentations.
• Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture.
• Ability to create technical designs, data models, integration strategies, testing approaches, and remediation plans, and apply ServiceNow best practices, agile delivery, and enterprise architecture principles.
• Strong problem-solving, leadership, facilitation, communication, and mentoring skills.
• ServiceNow Certified System Administrator certification or equivalent hands-on platform expertise required.
• ServiceNow Certified Implementation Specialist – Data Foundations certification required or strongly preferred.
• At least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience.

Nice to have

• Experience with a CMDB Center of Excellence, governance board, or enterprise configuration management program.
• Experience creating repeatable CMDB/CSDM methodologies, delivery accelerators, standards, documentation, and internal intellectual property.
• Experience with ServiceNow domain separation, large-scale data remediation, multi-source CMDB environments, and complex integrations.
• Experience with Service Mapping, tag-based service modeling, AIOps, Discovery, ITAM, HAM, SAM, or related ServiceNow capabilities.
• Experience with pre-sales scoping, solutioning, SOW review, estimate validation, and executive customer advisory work.
• Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related technologies.
• Experience driving product development, delivery quality, and strategic initiatives in a technology-focused services organization.

Culture & Benefits

• Remote work within the Continental United States with 10% travel.
• Opportunity to work on enterprise technology, AI, automation, cloud, cybersecurity, and digital transformation solutions.
• Inclusive equal-opportunity workplace committed to diversity and reasonable accommodations.
• Applications are accepted on a rolling basis.