Benefitfocus Service Delivery Manager (SaaS)

Location: Based near the Charleston, South Carolina office with expected onsite presence up to 2 days per week; other listed locations include SC-Work@Home, South Carolina and Atlanta, Georgia.

Annual base salary: $100,000–$110,000.

Company

hirify.global's Benefitfocus business provides cloud-based benefits software for consumers, employers, insurance carriers, and brokers.

What you will do

• Manage end-to-end delivery of technical solutions and associated services throughout the client lifecycle.
• Oversee service delivery operations against contractual obligations, SLAs, and OLAs, including service performance reporting.
• Coordinate internal teams and external vendor partners to resolve issues and deliver effective client outcomes.
• Develop sustainable solutions for complex client requirements and implement service delivery standards and best practices.
• Lead continuous improvement initiatives focused on efficiency, effectiveness, and customer satisfaction.
• Identify and mitigate delivery risks while guiding team members toward high performance, accountability, and engagement.

Requirements

• 3–5 years of experience in service delivery, account management, technical customer support, or related roles.
• Experience leading service delivery teams.
• Knowledge of industry-standard service delivery methodologies.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• High School Diploma or GED required. A High School Diploma/GED plus 2 years of experience may be considered in lieu of a bachelor's degree.

Nice to have

• Bachelor's degree in a related field.
• Experience driving process improvements and service delivery optimization initiatives.
• Experience managing cross-functional relationships with internal stakeholders and external partners.

Culture & Benefits

• Purpose-driven environment focused on improving access to financial opportunities.
• Inclusive workplace that values differences and encourages employees to contribute to the culture.
• Health, dental, vision, and life insurance plans.
• 401(k) plan with company matching contributions up to 6% and an employer-paid cash balance retirement plan.
• 20 days of paid time off, nine paid company holidays, a flexible Diversity Celebration Day, and 40 hours of paid volunteer time annually.
• Emphasis on customer focus, critical thinking, teamwork, business acumen, learning agility, automation, AI, and data-driven service improvement.