Billing Specialist (SaaS Billing)

Location: Remote in Canada with occasional required attendance at the Markham office, including monthly and quarterly team meetings; in-person onboarding is required at the Markham office.

Salary: CAD 55,000–65,000 per year.

Company

hirify.global provides vertical software and embedded payments technology for small and medium-sized businesses across multiple industries.

What you will do

• Generate, review, send, modify, and terminate invoices and subscriptions, and create subscriptions, sales orders, and estimates.
• Process recurring, one-time, and usage-based billing, including billing file imports, adjustments, refunds, account credits, tax exemptions, and payment applications.
• Manage NetSuite and Zuora subscriptions, including suspending product access after cancellation and resolving Paystand-related issues.
• Reconcile billing records, customer accounts, payments, financial statements, undeposited funds, Business Unit records, and accounts receivable aging.
• Respond to customer billing inquiries and collaborate with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and Business Unit teams.
• Improve and document billing workflows while following payment security, data privacy, regulatory, and compliance requirements.

Requirements

• Proven experience in billing, accounts receivable, or a related financial role, with SaaS billing experience required.
• Proficiency in Microsoft Excel, NetSuite, and Zuora SuiteBilling.
• Strong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation.
• Strong analytical, problem-solving, reconciliation, organizational, communication, and interpersonal skills, including investigating discrepancies and identifying root causes.
• High attention to detail and the ability to manage competing priorities and deadlines across multiple Business Units.
• Ability to work independently and collaboratively in a fast-paced, acquisition-driven environment.
• Commitment to accurate financial reporting, process documentation, and continuous improvement.
• Strong written and verbal communication skills with a customer-first mindset.

Nice to have

• Experience with FloQast and CRM platforms such as Salesforce.
• Knowledge of billing-related regulatory and compliance requirements.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Culture & Benefits

• Remote work in Canada with required periodic attendance at the Markham office and in-person onboarding.
• Medical, extended health and LTD, dental, and vision coverage.
• RRSP with employer match and a Health Spending Account.
• Flexible paid time off.
• Inclusive workplace focused on diversity of thought, experience, and background.