Retirement Program Manager

Location: US - Austin, TX; at least 3 days in the office, with expectations confirmed by the Hiring Manager. The role requires 5–10% travel and may require working across time zones.

Salary: $109,800–$175,700 USD per year, with potential bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Lead the operational delivery of assigned U.S. retirement programs, including recurring plan administration, vendor deliverables, funding and payroll interfaces, reconciliations, reporting, controls, and participant communications.
• Partner with Finance, Controllership, Payroll, Legal, HR, HR Technology, Communications, Procurement, vendors, and other stakeholders to deliver program requirements and resolve issues.
• Monitor vendor performance, service levels, fees, risks, and open issues, leading follow-up and escalation through resolution.
• Support plan design changes, annual planning, RFPs, contract reviews, implementations, and other retirement program projects.
• Coordinate audits, compliance testing, regulatory filings, participant notices, governance activities, and materials for retirement plan governance committees.
• Analyze program data, operational trends, participant feedback, market practices, and regulatory developments; develop recommendations, dashboards, financial analyses, quarterly updates, and executive-ready presentations.

Requirements

• At least 5 years of relevant work experience with a Bachelor’s degree, or at least 2 years with an advanced degree, or 0 years with a PhD.
• Strong working knowledge of U.S. retirement plan administration, including defined contribution plans, plan operations, governance, compliance, and vendor management.
• Knowledge of ERISA, the Internal Revenue Code, Department of Labor and IRS requirements, and emerging retirement legislation.
• Understanding of retirement plan investments and capital markets sufficient to support governance, reporting, and participant-related activities.
• Strong analytical, financial, risk-assessment, problem-solving, project management, process improvement, documentation, and issue-resolution skills, with close attention to detail and controls.
• Ability to independently manage multiple priorities, recurring operational deadlines, and cross-functional projects in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to explain complex retirement topics clearly to employees, partners, and leaders.
• Strong PowerPoint and presentation skills, including preparation of concise, executive-ready materials.
• Ability to build effective relationships, influence without direct authority, and collaborate with internal teams and external partners.
• Sound judgment, discretion, accountability, and commitment to plan participants and the employee experience.

Nice to have

• 6 or more years of work experience with a Bachelor’s degree, or 4 or more years of relevant experience with an advanced degree, or up to 3 years of relevant experience with a PhD.
• Bachelor’s degree or equivalent experience; an advanced degree or relevant professional certification is a plus.
• Typically, 5+ years of related experience in benefits, retirement plan administration, finance, human resources, or a related field.
• At least 3 years of direct experience supporting U.S. retirement programs, including defined contribution plan operations; pension plan experience is a plus.
• Experience with Canadian benefits or other financial benefit programs, including HSAs or FSAs.
• Flexibility to support critical deadlines and work across time zones when needed.

Culture & Benefits

• Office-based hybrid arrangement with at least 3 days in the office.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• Potential eligibility for bonus, equity, and sales incentive payments where applicable.
• Work involves collaboration with internal stakeholders and external vendors and a focus on accurate, employee-focused plan delivery.