Support Engineer (Linux)

Location: Office based in London, England, UK.

Company

Canonical develops and supports Ubuntu and open-source platforms used in public cloud, data science, AI, engineering innovation, and IoT.

What you will do

• Own the technical state of the London office, including networks, devices, meeting spaces, AV systems, and colleague onboarding.
• Set up, operate, and dismantle technology for events and customer demos, coordinating external crews for larger events.
• Manage customer support cases from first contact through resolution via tickets, remote sessions, and live conversations.
• Work with engineering teams to turn code fixes into customer outcomes and provide realistic Ubuntu fix timelines.
• Write and maintain knowledge base articles to share lessons learned.

Requirements

• Exceptional written and spoken English and the ability to explain technical complexity clearly and warmly.
• An exceptional academic record at high school and university, with an undergraduate degree in a technical subject or a compelling narrative explaining an alternative path.
• Evidence of setting up or running technology for others on a deadline, such as a home lab, hackspace, student tech crew, live sound, streaming, or school or club IT.
• Genuine interest in audio, video, and live production, or a clear appetite to learn these areas.
• Ability to help people, remain composed in high-stakes situations, and go above and beyond for teams or customers.
• Hands-on experience supporting Linux systems plus experience with any of virtualization or cloud technologies such as KVM or OpenStack; containers such as Docker, LXD/LXC, or Kubernetes; storage; or networking including bonding, firewalls, bridging, switching, or MTU tuning.
• A troubleshooting mindset covering logs, stack traces, operating-system and application-level causes, plus programming fundamentals in any language.

Culture & Benefits

• Distributed work environment with twice-yearly in-person team sprints; this role is office based in London.
• USD 2,000 annual personal learning and development budget.
• Bi-annual compensation reviews, performance-driven annual bonus or commission, and company recognition rewards.
• 40 days of annual leave including public holidays and All Company holiday periods, plus maternity and paternity leave.
• Team Member Assistance Program, Wellness Platform, opportunities to travel to meet colleagues, and Priority Pass lounge access.