Client Service Representative (Alternative Investments)

Location: Boston, United States of America

Salary: $60,000–$75,000 base salary per year plus annual target bonus

Company

hirify.global is a global financial services firm providing investor services, capital partners, specialist expertise, technology solutions, and client management.

What you will do

• Support assigned client relationships across fund accounting, administration, custody, and alternative investment products.
• Monitor and respond to client inquiries, requests, deliverables, and issues.
• Assist senior team members with operational production, client accounts, client conversions, reporting, and analyses.
• Filter, resolve, and escalate client and internal inquiries using relevant internal technology solutions.
• Support measurement of client service standards and ensure adherence to procedures, best practices, and process controls.
• Review issues requiring escalation with the client service team.

Requirements

• Entry-level suitability with a BA or equivalent.
• Strong written, verbal, and presentation skills.
• Aptitude for numbers, accuracy, and organization, with the ability to work accurately and quickly under pressure.
• Creative problem-solving skills, including the ability to identify, recommend, and implement solutions.
• Ability to learn and adapt to new technologies and systems.
• Language skills commensurate with the office location and supported client relationships.
• Ability to work collaboratively with multiple teams.
• For fund accounting: knowledge and practical experience with general ledger systems, partnership accounting, alternative fund structures such as real estate, private equity, and debt funds, consolidations, group structures, and consolidation systems.
• For fund accounting: relevant IFRS and local GAAP knowledge, experience preparing consolidated IFRS financial statements, and knowledge of alternative fund investor reporting standards such as INREV and ILPA.
• For custody: knowledge of the regulatory framework for depositary and custody duties, including local regulations and AIFMD, asset supervision requirements, custody and non-custody assets, investment types held by alternative funds, and broader depositary oversight duties.

Culture & Benefits

• Partnership-oriented environment focused on long-term client and employee relationships.
• Collaborative culture with mentoring and guidance from experienced leaders.
• Benefits include long-term savings, healthcare, income protection, professional development opportunities, and time off.
• Compensation includes base salary, discretionary bonuses, and profit-sharing.
• Equal opportunity employment and consideration for diverse experiences and transferable skills.