Product Owner - Customer Portal (AI)

Location: Hybrid working based in Madrid, Spain or London, United Kingdom.

Company

World Courier, an affiliated company of Cencora, provides time-critical pharmaceutical shipments and customer portal experiences for global logistics services.

What you will do

• Own the vision, backlog, delivery, and outcomes of customer portal products in partnership with the business Product Manager and Product Group Manager.
• Lead a multidisciplinary agile squad of business analysts, engineers, designers, and QA without formal line management.
• Expand the live global portal into new markets and channels while improving the user experience.
• Identify and deliver practical AI use cases that improve customer experience and efficiency, applying responsible AI principles in a regulated industry.
• Partner with peer Product Owners and integration teams to deliver seamless end-to-end customer journeys.
• Improve customer satisfaction, self-service adoption, market launches, and AI-driven customer and operational outcomes.

Requirements

• 8+ years of experience in product ownership or product management, with a strong track record in agile environments.
• Experience leading cross-functional squads without formal line management.
• Proven delivery of customer-facing digital products, such as portals or web and mobile applications.
• Hands-on experience shaping or delivering AI-enabled features and turning emerging capabilities into practical outcomes.
• Strong stakeholder management across executives, business, and technology teams in a global, matrixed organization.
• Ability to work across cultures and time zones.
• English proficiency at C1 level or higher, written and spoken.

Nice to have

• Experience in regulated industries such as healthcare, pharma, or logistics.
• Agile or product certifications such as CSPO or SAFe PO.
• Additional languages.

Culture & Benefits

• High-visibility product ownership with decision-making authority.
• International work with global teams and exposure to senior leadership.
• Product-led IT function focused on digital transformation.
• Hybrid working based in Madrid or London.
• Competitive compensation and benefits aligned with local market practice outside the US.
• Purpose-driven work supporting essential pharmaceutical logistics.