Clinical Support Representative - Buffalo (MedTech)

Location: Remote workplace type, based in Buffalo, NY; field-based work in hospitals, doctors’ offices, and other medical establishments within the assigned territory, with approximately 80% travel.

Salary: $85,000–$105,000 annually.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions, including LifeVest, HFMS, and TherOx.

What you will do

• Educate customers and staff on medical order requirements, streamline order processing, and identify EMR/HL7 opportunities.
• Prioritize patient-care, transition-of-care, reorder documentation, and end-of-use requirements using clinical judgment and knowledge of ZOLL devices.
• Manage revenue-recognition exceptions, local payor requirements, DTC and aging exceptions, and authorization opportunities within the assigned territory.
• Provide ZPM education, support utilization and clinical value, review data with Territory Managers, and support HFMS/HST customer-service needs.
• Build relationships with hospital and office stakeholders, including Director-level staff in Case Management, Quality, Cath Lab, and Risk.
• Lead local trade shows, account education, product presentations, onboarding programs, and local patient-awareness activities.

Requirements

• Associate’s degree or 5+ years of relevant internal ZOLL experience.
• At least 3 years of hospital, heart-failure, or nursing experience.
• Clinical experience navigating hospital flow and collecting documentation, with competent and confident provider and patient interaction.
• Ability to influence clinical decision-making through presentation and discussion of clinical data.
• Ability to plan proactively, work independently and autonomously, and collaborate and communicate with others.
• High sense of urgency, flexibility, strong organization, multitasking ability, and an accountable problem-solving approach.
• Ability to work independently with self-motivation and contribute effectively as a team player.
• Ability to work daily in hospitals, doctors’ offices, and other medical establishments, including approximately 80% travel and occasional evenings or weekends.

Nice to have

• Cardiology clinical acumen.
• Working knowledge of Microsoft Office, including Power BI, Excel, Word, and Outlook.
• Experience with customer relationship management systems, including Salesforce.com and Dynamics.

Culture & Benefits

• Workplace type is listed as remote, with field-based responsibilities in the assigned territory.
• Comprehensive benefits plans are available.
• Work is focused on improving outcomes for underserved patients with critical cardiopulmonary conditions.
• Company culture values innovation, self-motivation, and an entrepreneurial spirit.
• Reasonable accommodations are provided in compliance with the Americans with Disabilities Act.