Junior IT Specialist (AI)

Location: Remote; hiring in the Philippines

Company

hirify.global is a US-based outsourced software development company operating as a remote-first organization across more than 55 countries.

What you will do

• Provide Windows support and routine administration using PowerShell, command-line tools, and Remote Desktop.
• Follow documented procedures, verify results, and clearly report progress, blockers, outcomes, and outstanding issues.
• Document each task, including actions taken, results, and supporting evidence.
• Use AI assistants such as Claude to investigate issues, write and review scripts, and draft responses while verifying their output before use.
• Follow security procedures, apply least-privilege access, protect credentials, back up systems before changes, and consult Security before changing security settings.
• Track technical issues through resolution, including during weekend shifts, escalate when guidance or approval is needed, and contribute to practical tools and automation for executive projects.

Requirements

• At least 1 year of professional, hands-on experience in IT support, help desk, IT operations, or a similar technical role.
• Working knowledge of Windows and PowerShell, including running commands, interpreting output, and accurately reporting results.
• Ability to read and review basic Python or PowerShell scripts.
• Upper-Intermediate English and the ability to provide clear updates on completed work, results, and outstanding issues.
• Ability to follow written procedures, document work accurately, and report issues or blockers clearly.
• Knowledge of basic security practices, including least-privilege access, safe credential handling, and backing up before making changes.
• Attention to detail, accuracy, and judgment to ask for help when needed.
• Ability to learn new tools and systems quickly, including the AWS console and macOS settings.

Nice to have

• Experience with AWS, Azure, or Google Cloud consoles.
• Basic networking knowledge, including IP addresses, DNS, and VPNs.
• Basic scripting skills in PowerShell, Python, or JavaScript.
• Experience with Jira or a similar ticketing tool.
• Familiarity with macOS System Settings, privacy permissions, and Terminal.
• Basic knowledge of Linux, including Ubuntu.
• Experience supporting executives or VIP users.
• Familiarity with backup tools such as MSP360 or CloudBerry.

Culture & Benefits

• Remote-first work within a global team of IT professionals.
• Hands-on exposure to Windows administration, PowerShell, cloud technologies, and real-world technical challenges.
• Opportunities to build practical AI skills through daily use of Claude and other tools.
• Weekend shifts may be required for issue tracking and resolution.

Hiring process

• Submit a CV in English.
• Complete an introductory call with a recruiter and an internal interview.
• Receive an offer after the interview stages.