Clinical Support Representative (Medical Devices)

Location: Buffalo, NY; field-based role requiring daily work in hospitals, doctors’ offices, and other medical establishments within the assigned territory, with approximately 80% travel and occasional evenings or weekends.

Annual salary: $85,000–$105,000.

Company

hirify.global develops medical devices, software, and related services for patients with serious cardiopulmonary and respiratory conditions, including LifeVest, HFMS, and TherOx.

What you will do

• Educate ZOLL customers and staff on medical order requirements, streamline order processing, and identify EMR/HL7 opportunities.
• Prioritize patient care plans, transitions of care, reorder documentation, and end-of-use requirements using clinical judgment and knowledge of ZOLL devices.
• Manage territory exceptions, local payer knowledge, paying authorizations, TOC, PEI, DTC, and aging exceptions to support revenue recognition.
• Provide ZPM education, promote clinical value and utilization, review account data with Territory Managers, and support HFMS/HST customer service needs.
• Support Territory Managers with medical order processing, customer servicing, clinical education, account coverage, and sales opportunities.
• Lead local trade shows and account education, deliver product presentations, support onboarding programs, and develop relationships with hospital directors and key staff.

Requirements

• Associate’s degree or 5+ years of relevant internal ZOLL experience.
• At least 3 years of hospital, heart failure, or nursing experience.
• Clinical experience navigating hospital workflows and collecting documentation, with confident interaction with providers and patients.
• Ability to influence clinical decision-making through presentations and discussion of clinical data.
• Ability to plan proactively, work independently and autonomously, and collaborate and communicate effectively with others.
• High sense of urgency, flexibility, strong organization, multitasking ability, and end-to-end accountability.
• Ability to work as a self-motivated team player while also working independently.

Nice to have

• Cardiology clinical experience.
• Working knowledge of Microsoft Office, including Power BI, Excel, Word, and Outlook.
• Experience with customer relationship management systems such as Salesforce.com and Dynamics.

Culture & Benefits

• Work in a fast-growing medical technology company operating in more than 140 countries.
• Work focused on improving outcomes for underserved patients with critical cardiopulmonary conditions.
• Culture emphasizing innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive employee benefits are available.
• Physical demands include occasional standing, walking, talking, and hearing, constant sitting, and frequent repetitive motions.