Senior Customer Success Manager - Europe North

Location: Hybrid; can be based in Stockholm, Oslo, Helsinki or Copenhagen, supporting customers across Europe North.

Company

hirify.global is an enterprise software company with AI-driven solutions, more than 7,000 employees, and customers across all continents.

What you will do

• Build trusted relationships with customers and act as a key contact throughout the customer journey.
• Understand customer goals and business priorities, translating them into success plans and measurable outcomes.
• Drive adoption, value realization, customer satisfaction, and successful use of hirify.global solutions and services.
• Coordinate services, support, product, and account teams to address customer needs, risks, and issues.
• Engage senior stakeholders and executive sponsors through regular customer business reviews.
• Represent the customer within hirify.global, manage the Customer Success Plan, and identify opportunities for additional value.

Requirements

• Experience in Customer Success, account management, consulting, or a similar customer-facing role, ideally in enterprise software.
• Experience with ERP, EAM, or other complex business applications is highly valuable.
• Strong relationship and communication skills, including confidence engaging operational stakeholders and senior executives.
• Ability to lead through influence and coordinate customers, colleagues, and cross-functional teams around shared priorities and outcomes.
• Commercial and customer-focused mindset, with an understanding of how technology creates business value and supports strategic goals.
• Proactive approach to problem solving and prioritisation, with the ability to manage multiple customer engagements and complete actions.
• Excellent written and spoken English.
• A Bachelor's or Master's degree is welcomed, but relevant professional experience is equally valued.

Nice to have

• Experience in hirify.global core industries, with an understanding of relevant business processes and industry challenges.

Culture & Benefits

• Hybrid work opportunities and flexibility to support different needs and lifestyles.
• Inclusive workplace focused on community, collaboration, innovation, and belonging.
• Global and diverse environment with a stated commitment to sustainability.
• Opportunity to work with AI-driven enterprise software solutions and contribute to customer and business impact.