Customer Success Manager (Utilities)

Location: Västerås, Sweden; travel to clients approximately 15% of the time.

Company

hirify.global is a global technology company providing positioning, modeling, data analytics, and digital solutions for construction, infrastructure, transportation, and other essential industries.

What you will do

• Build and maintain trusted relationships with utility customers across Sweden and Norway.
• Drive product adoption and usage so customers realize the full value of their technology investments.
• Monitor customer health and satisfaction, proactively identify issues, and solve problems.
• Identify retention, upselling, and cross-selling opportunities.
• Represent customer insights and needs to product, engineering, sales, and professional services teams.
• Collaborate across internal teams to execute customer success strategies.

Requirements

• Experience in account management or customer-focused roles.
• Experience working with utility-industry customers that own critical assets and infrastructure.
• Experience in the B2B software and solutions industry.
• Strong interpersonal and communication skills with a proactive, solution-oriented approach.
• Professional verbal and written proficiency in Swedish and English.
• Ability to work both autonomously and collaboratively.

Nice to have

• Professional verbal and written proficiency in Norwegian.

Culture & Benefits

• Work on technology supporting critical infrastructure and sustainable real-world impact.
• Collaborative and supportive working environment.
• Culture built around belonging, growth, innovation, ownership, and initiative.
• Opportunity for professional growth as products and markets expand.

Hiring process

• Submit an online application through the posting.