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обновлено 6 дней назад

Utilities Management Software Customer Success Manager (Utilities Software)

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Sweden
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Utilities Management Software Customer Success Manager (Utilities Software): Building lasting partnerships with utility customers across Sweden and Norway to drive adoption of digital infrastructure solutions with an accent on customer relationships, product usage, and retention. Focus on communicating customer needs to product, engineering, and sales teams, solving customer problems, and identifying growth opportunities through upselling and cross-selling.

Location: Västerås or Danderyd, Sweden. Travel requirement: 15% for occasional client visits.

Company

hirify.global provides digital asset and infrastructure lifecycle management software for essential industries, including utilities, construction, geospatial, and transportation.

What you will do

  • Build and maintain strong relationships with utility customers across Sweden and Norway.
  • Act as a strategic liaison between customers and product, engineering, and sales teams.
  • Drive product adoption and help customers maximize the value of their software investments.
  • Monitor customer health and satisfaction, proactively resolving issues and delivering value.
  • Support customer retention and identify upselling and cross-selling opportunities.
  • Collaborate with internal teams to ensure customer success.

Requirements

  • Experience working with critical asset and infrastructure owners in the utility industry.
  • Understanding of utility operations, processes, and business needs.
  • University education related to the utilities industry, such as electrical engineering.
  • Proven experience supporting customer well-being in the utility sector.
  • Strong interpersonal and communication skills with a proactive, solution-oriented mindset.
  • Professional verbal and written proficiency in Swedish and English.

Nice to have

  • Professional verbal and written proficiency in Norwegian.
  • Experience in Customer Success Management or Account Management.
  • Experience in the B2B software and solutions industry.

Culture & Benefits

  • Work on software supporting critical energy and water infrastructure and the green transition.
  • Collaborate with supportive colleagues in a purpose-driven environment.
  • Take ownership and contribute through an entrepreneurial, proactive working style.
  • Work in a values-driven culture centered on belonging, growth, and innovation.

Hiring process

  • Submit an online application through the posting's Apply Now button.

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