Customer Success Manager (Martech)

Location: Stockholm, Sweden. Office-first setup with the flexibility to work from home 1 day per week.

Company

hirify.global provides a Marketing Intelligence platform that integrates, attributes, measures, and reports on data from more than 500 marketing platforms.

What you will do

• Own customer relationships across onboarding, adoption, business reviews, renewals, and expansion, aligning hirify.global Data Hub and hirify.global Measurement with customer marketing and business goals.
• Train customers on hirify.global, troubleshoot issues, and provide product best-practice guidance.
• Lead business reviews by presenting performance insights, demonstrating ROI, and reinforcing hirify.global’s strategic value.
• Drive renewals, mitigate churn risks, identify upsell and cross-sell opportunities, and negotiate pricing, contracts, and multi-year agreements.
• Manage stakeholder relationships, maintain accurate HubSpot records, document interactions, and keep churn, contraction, and growth forecasts timely and accurate.
• Collaborate with Product, Marketing, Solutions, Partner, and Sales teams, advocate for customer needs, and use AI technologies to improve efficiency and customer value.

Requirements

• 3–5+ years of experience in a client-facing role such as Customer Success, Account Management, or a similar position.
• Proven experience managing customer relationships, driving renewals, and improving customer retention.
• Strong analytical skills and technical aptitude with data-driven products.
• Excellent written and verbal communication skills.
• Experience identifying and mitigating churn risks, handling commercial conversations, and managing a portfolio of existing customers.
• Customer-centric, revenue-minded, proactive, analytical, resilient, organized, disciplined, collaborative, and curious approach.
• Strong presentation, negotiation, stakeholder-management, and cross-functional collaboration skills.
• Fluency in English is required.

Nice to have

• Experience working within the Martech ecosystem.
• Proficiency in another major European language.

Culture & Benefits

• Office-first work environment in Stockholm.
• Flexibility to work from home 1 day per week.
• Opportunity to collaborate with a global team across Stockholm, Boston, Hamburg, and Sydney.
• Role based in the Customer Success EMEA department.