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Principal Technical Account Manager (AI)

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Sweden
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Principal Technical Account Manager (AI): Delivering technical success for enterprise customers using AI-driven customer experience platforms with an accent on value realization, AI performance optimization, platform stability, and CX transformation. Focus on translating business needs into technical use cases, mitigating operational risks, and coordinating customer roadmaps with Genesys product capabilities.

Location: Stockholm, Sweden (Flexible)

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

  • Act as a strategic technical advisor and trusted partner for enterprise customers.
  • Drive customer value realization, platform adoption, AI performance optimization, and alignment between customer and product roadmaps.
  • Identify AI and orchestration use cases, recommend improvements to CX metrics, and mitigate platform stability risks.
  • Collaborate with internal teams, DevOps specialists, customers, and partners to investigate issues and align technical solutions with business priorities.
  • Translate business needs into technical features and use cases, create training materials, and deliver presentations to technical, business, and executive audiences.
  • Prepare executive summaries, track meeting actions, maintain customer cadences, and keep applicable hirify.global product certifications current.

Requirements

  • At least 5 years of relevant experience in Technical Account Management, Customer Success, or a Solutions role within Enterprise SaaS.
  • Strong understanding of AI concepts, governance, compliance, and risk frameworks.
  • Knowledge of APIs, integrations, and cloud architectures.
  • Relevant cloud qualifications, such as Azure Foundations or AWS Practitioner.
  • Swedish language skills required.
  • Ability to analyze data, manage multiple projects, handle confidential information, improve processes, and drive continuous improvement.

Culture & Benefits

  • Flexible-first ways of working within a global organization.
  • Mentorship, learning programs, leadership development, and education support.
  • Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
  • Opportunity to work with AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

  • Application review by the Talent Acquisition team and hiring team.
  • Zoom interview followed by meetings with the hiring manager and interview team.
  • Usually no more than five interviews before final steps.

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