Credit And Collection Senior Analyst (Japanese Speaker)

Location: TRX Building, Petaling Jaya, Malaysia; hybrid working arrangement.

Company

hirify.global is a pharmaceutical company with international Business Operations hubs supporting Order to Cash processes through digital solutions, including artificial intelligence and machine learning functionalities.

What you will do

• Deliver Credit & Collections services in line with agreed SLAs, operational KPIs, hirify.global policies, internal controls, and global standards.
• Manage the end-to-end Accounts Receivable collection process, including ageing reports, collection and dunning activities, overdue balances, and escalations.
• Perform customer credit assessments, credit limit reviews, credit risk analysis, and ongoing portfolio monitoring.
• Review credit availability and manage blocked sales orders caused by overdue invoices or credit-limit constraints.
• Investigate and resolve operational issues with internal stakeholders, commercial teams, and customers.
• Lead or contribute to continuous improvement, process optimization, system enhancement, automation, transformation, project coordination, workload planning, knowledge sharing, and team backup activities.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.
• Fluency in both Japanese and English across speaking, writing, and reading is mandatory.
• At least 3–5 years of experience in Credit & Collections, Accounts Receivable, or Finance Operations; the external description specifies a minimum of 5 years.
• Strong understanding of credit risk assessment, collection strategies, Accounts Receivable management, and financial controls.
• Demonstrated experience leading or contributing to continuous improvement, process optimization, automation, or transformation projects.
• Strong analytical and problem-solving skills, including the ability to evaluate complex financial information and make sound business decisions.
• Proficiency in Microsoft Office, particularly advanced Microsoft Excel and PowerPoint.
• Excellent stakeholder management, communication, and interpersonal skills, with the ability to collaborate across functions and cultures.
• Self-driven, organized, able to manage multiple priorities in a fast-paced environment, and capable of coordinating work, coaching team members, and driving initiatives independently.

Nice to have

• Experience in a Shared Services environment.
• Experience in the pharmaceutical industry.
• Experience with SAP ERP and reporting tools.

Culture & Benefits

• Supportive, future-focused, diverse, and dynamic working environment.
• Opportunities for learning, professional growth, promotion, lateral moves, and international career development.
• Rewards package recognizing contribution and impact.
• Health insurance, outpatient benefits, and family-friendly maternity, paternity, and solo-parent leave policies.
• Equal-opportunity workplace committed to inclusion across backgrounds and identities.