Manager, Post Charge-Off Recovery & Transformation

Location: Atlanta, Georgia, United States or Frisco, Texas, United States

Company

hirify.global is a financial technology platform serving customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own the post-charge-off operations transformation roadmap, replacing manual and undocumented processes with tooling, automation, and documentation.
• Manage third-party agency performance measurement, including scorecards, cohort and MOB liquidation analysis, end-of-month reporting, tiering, placement logic, and vendor governance.
• Drive debt sale strategy covering eligible inventory, timing, cadence, marketplace partnerships such as NLEX, and product-level sale allocation.
• Maintain collections and servicing policies, lead third-party risk management reviews, and develop vendor-agnostic remediation frameworks.
• Own post-charge-off inventory workflows, including placement, holds, aging, status, and capability improvements in systems such as LoanPro.
• Build post-charge-off playbooks for new product launches and deliver recovery forecasts, root-cause analyses, and quantified recommendations to leadership.

Requirements

• 5–8+ years of experience in collections or recovery operations, third-party vendor management, or credit risk operations, with direct operational ownership.
• Demonstrated experience building or overhauling a process, program, or function in a builder/operator capacity.
• Working SQL proficiency or equivalent hands-on data fluency to independently validate findings.
• Experience managing external vendor relationships with performance-based or commission-based structures.
• Strong written and verbal communication skills for executive audiences.

Nice to have

• Experience with debt sale programs and third-party risk management frameworks.
• Experience in fintech or start-up environments.
• Experience with loan servicing platforms and data environments such as LoanPro or Databricks.

Culture & Benefits

• Competitive compensation package with a pay-for-performance rewards approach.
• Potential eligibility for cash bonus, equity rewards, and benefits under applicable plans and programs.
• Compensation considers job-related knowledge, skills, experience, and work location.
• Regular pay comparisons are conducted across ethnicity and gender categories to support fair pay.