Technical Project Manager (Ecommerce AI)

Location: Remote; remote locations include Argentina, Brazil, Colombia, Mexico, Paraguay, and Uruguay.

Company

Product company building an AI-powered ecommerce search and discovery platform that uses transformers and generative LLMs to optimize revenue, conversion rate, and profit at extreme scale.

What you will do

• Lead new-customer onboardings and additional-product implementations from kickoff through integration, testing, and activation.
• Own the implementation plan, timeline, dependencies, status, and delivery outcome across hirify.global resources, customer resources, and third-party partners.
• Run kickoffs, maintain communication with stakeholders, manage expectations, and serve as the primary customer contact through activation.
• Identify and escalate risks and blockers early to support predictable, on-time delivery.
• Ensure accurate handoffs from Sales into implementation and from implementation into Customer Success and Support.
• Standardize implementation processes, templates, tracking, and reporting while helping develop an automation-first operating model.

Requirements

• At least 3 years of technical project management or onboarding project management experience, ideally in a SaaS environment.
• Experience owning delivery outcomes end to end and holding cross-functional contributors accountable through influence rather than direct authority.
• Excellent organizational and communication skills, including the ability to run multiple implementations in parallel.
• Confidence leading customer kickoffs, managing expectations, and keeping stakeholders aligned through go-live.
• Ability to prioritize competing demands and maintain clarity under ambiguity.

Nice to have

• Technical fluency sufficient to direct integration specialists and translate between technical and business stakeholders.
• Exposure to ecommerce, product discovery, LLMs, catalog data feeds, integrations, and APIs.
• Experience coordinating implementations across internal teams, customer resources, and third-party partners.

Culture & Benefits

• Fully remote work with flexibility to choose where to live within the stated remote locations.
• Unlimited vacation, with encouragement to take at least three weeks per year.
• Stock options, work-from-home stipend, and Apple laptop provided for new employees.
• Annual training and development budget.
• Maternity and paternity leave for qualified employees, plus company-sponsored US health coverage for employees.
• Inclusive environment focused on empathy, openness, curiosity, continuous improvement, and meaningful impact.