Human Resources Implementation & Support Consultant (HR Systems)

Location: Fully remote within Canada

Salary: CAD 70,000–80,000 per year

Company

MediSolution, a wholly owned subsidiary of hirify.global, provides ERP software, solutions, and services to healthcare and service-sector customers across North America.

What you will do

• Implement new customers from requirements gathering and business-process analysis through configuration, formula programming, testing, training, documentation, and transition to ongoing support.
• Investigate application issues, identify root causes, develop solutions or workarounds, manage support cases, and escalate issues when required.
• Build client relationships by providing functional guidance, communicating application changes, and supporting users.
• Participate in project planning and delivery, including documentation, status updates, user acceptance testing, and go-live activities.
• Develop training materials, procedures, and user documentation, and deliver client and end-user training.
• Collaborate with Product, Development, Technical Support, and other teams; support proposals, Statements of Work, demonstrations, presentations, and other business development activities.

Requirements

• 3–5 years of experience in Human Resources, HR systems, HRIS implementation/support, or a related role.
• Strong understanding of HR processes, business requirements, and reporting needs, with the ability to analyze processes and translate requirements into practical system solutions.
• Experience supporting or implementing software applications, preferably in an HR or business systems environment.
• Strong analytical, troubleshooting, and problem-solving skills, including root-cause investigation and ownership through resolution.
• Experience using SQL or similar data-querying concepts.
• Strong proficiency with Microsoft Office, particularly Excel.
• Excellent verbal, written, and presentation skills.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and competing deadlines.
• Ability to work independently, contribute to a collaborative team, and learn new technologies, applications, and business processes.

Nice to have

• Experience in the Canadian healthcare industry, particularly with HR systems and workflows.
• Experience with healthcare HR or payroll systems and interfaces, and knowledge of payroll processes and HR/payroll integrations.
• Experience with software implementation, configuration, testing, and user acceptance testing.
• Experience delivering client or end-user training and developing training or user documentation.
• Experience with software demonstrations, proposals, Statements of Work, or other business development activities.
• Understanding of software concepts, databases, interfaces, integrations, and technology.
• Experience using AI tools or other emerging technologies to improve productivity, analysis, documentation, research, or problem-solving.
• Post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field.

Culture & Benefits

• Collaborative and dynamic team environment.
• Flexible, fully remote work within Canada.
• Comprehensive benefits and lifestyle benefits.
• Three weeks of paid vacation starting in the first year.
• Five days of personal leave per year.
• RRSP program with employer participation.