Process Support Engineer III (Semiconductor)

Location: Boise, ID, United States. On-site customer support and installations are required; travel is required 25% of the time. Relocation eligible.

Salary: $108,000–$148,500 per year.

Company

hirify.global develops materials science and engineering solutions and equipment used in semiconductor chip and advanced display manufacturing.

What you will do

• Provide customer support through on-site installations, system diagnoses, service, and repair of complex systems and equipment.
• Work with customers and R&D teams to develop leading-edge processes for advanced semiconductor chip manufacturing.
• Create hypothesis experiments and design of experiments, analyze data statistically, and compile reports with high-level conclusions.
• Troubleshoot complex process and customer product issues, perform root cause analyses, and implement resolutions.
• Communicate with customers and internal stakeholders to achieve goals, build relationships, and establish trust.
• Serve as a resource for junior colleagues, liaise between customers and the business unit, and lead small projects with manageable risks and resource requirements.

Requirements

• Bachelor’s degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics, or a related field.
• 4–7 years of experience in the semiconductor fab or equipment industry.
• Strong interpersonal and communication skills for explaining sensitive information and building consensus among project stakeholders.
• English communication proficiency.

Nice to have

• Master’s degree or PhD in a related field.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs and support for personal and professional growth.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs, as applicable.