D365 F&O Senior Support Consultant (Microsoft Dynamics 365)

Location: Remote; US Citizen or Green Card holder required

Base compensation: $81,980.50–$172,324.25 annually, with stated 25th, 50th, and 75th percentile points.

Company

hirify.global provides consulting, technology, compliance, tax, and business advisory services to public and private sector clients.

What you will do

• Lead post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management and earlier Microsoft Dynamics AX versions.
• Own complex and escalated support cases, diagnose root causes, assess business impact, recommend solutions or workarounds, and communicate status and risks to client stakeholders.
• Coordinate transitions from implementation projects to ongoing support, including knowledge transfer and support-readiness reviews.
• Identify continuous improvement opportunities and lead requirements gathering and solution design for enhancements.
• Develop functional specifications, test scenarios, support documentation, and end-user materials; coordinate functional, regression, user acceptance, and production validation testing.
• Mentor support consultants, contribute to knowledge assets and service standards, and use Azure DevOps and Microsoft Dynamics Lifecycle Services to track support and enhancement work against service-level commitments.

Requirements

• Bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business, Management Information Systems, or a related field; equivalent professional experience is also considered.
• Five or more years of functional consulting, implementation, or application support experience with Microsoft Dynamics AX or D365 Finance and Supply Chain Management.
• At least three years of post-implementation, managed services, or service desk experience in a client-facing environment, including ownership of complex or escalated issues.
• Deep functional knowledge in one or more D365 Finance or Supply Chain Management areas and broad understanding of cross-functional process and integration impacts.
• Ability to lead requirements analysis, solution design, testing, issue resolution, and stakeholder communication with limited supervision.
• Strong written and verbal communication, documentation, prioritization, and client relationship skills, with the ability to manage multiple concurrent priorities.
• US citizenship or Green Card holder status.

Nice to have

• Current or prior Microsoft certifications related to Dynamics 365 Finance, Supply Chain Management, Power Platform, or Microsoft Dynamics AX 2012.
• Experience leading Tier 2 or Tier 3 application support, including triage, root-cause analysis, escalation management, and resolution of high-impact incidents.
• Experience with Azure DevOps, Microsoft Dynamics Lifecycle Services, release management, environment management, and structured change-control processes.
• Familiarity with D365 integrations, data management, reporting, workflow, security, and Power Platform capabilities.
• Experience mentoring consultants, developing knowledge content, improving support processes, or contributing to managed services performance and service-level reporting.

Culture & Benefits

• Flexible work arrangements in a remote, client-facing environment.
• Flexible Time Off available from the first day, plus paid holidays and potential time off during the last week of the calendar year when work permits.
• Health, dental, vision, life, accident, disability, and HSA benefits, along with a wellness program.
• Paid parental bonding leave, nine paid holidays, 401(k) with employer contributions, and tuition reimbursement.
• CPA bonus with paid exam and study days, employee and client referral bonuses, pet insurance, and paid community volunteering time.