Banking Centre Leader

Location: On-site full-time at Saint John-1 Main St W, Saint John, New Brunswick, Canada; flexibility to work at multiple banking centres within a reasonable travel distance, including evenings and weekends.

Company

CIBC is a relationship-oriented bank focused on personal and business banking, client service, and financial solutions.

What you will do

• Lead a team of Leaders, Advisors, and Representatives delivering exceptional client experiences and meeting client financial needs.
• Hire, develop, coach, and support employees while creating a culture of teamwork and accountability.
• Monitor banking centre business performance and implement action plans to close performance gaps.
• Develop new and existing client relationships, advocate for the bank in the community, and identify market opportunities.
• Support revenue growth, manage and minimize risk, and ensure client complaints are resolved or escalated appropriately.

Requirements

• Experience providing coaching and hands-on support to meet team goals.
• Current accreditation and good standing with a Mutual Funds License through the Canadian Securities Course or Investment Funds In Canada.
• Client-first approach, strong relationship-building abilities, goal orientation, accountability, initiative, and commitment to developing employees.
• Legal eligibility to work at the specified location and, where applicable, a valid work or study permit.
• Willingness to work banking centre hours that may include evenings and weekends, and at multiple banking centres within a reasonable travel distance.

Nice to have

• Branch Compliance Officer’s Course (BCO).
• Branch Managers Examination Course (BME).
• Conducts & Practices Handbook (CPH).
• Wealth Management Essentials (WME).
• Certified Financial Planner (CFP) designation.

Culture & Benefits

• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offering, wellbeing support, and a social recognition program.
• Opportunities for growth and development, including a paid Purpose Day.
• Inclusive and accessible work environment with workplace accommodation available.

Hiring process

• Applicants may complete an attribute-based assessment and other skills tests, such as French proficiency testing.
• Artificial intelligence tools may be used during the recruitment process.