Customer Care - Benelux Market (Dutch Speaker)

Location: Barcelona, Passeig de Gràcia, Spain · Hybrid · 1 remote day per week plus 15 additional remote days per year

Company

hirify.global provides an all-in-one software platform for the wellness industry, combining boutique fitness and technology to support bookings, payroll, marketing, and operational management.

What you will do

• Act as the first point of contact for customers through chat and email, including Fin handoffs and new conversations.
• Resolve standard questions related to passes, subscriptions, bookings, members, member invoices, branded apps, and payment status.
• Escalate cases requiring investigation or decisions to Level 2 with complete context and remain the customer contact until resolution.
• Identify recurring questions and gaps in help-centre content.
• Work with other teams on complex customer issues and product improvements.

Requirements

• At least 1 year of customer support experience, ideally in software.
• Native Dutch and English.
• Clear and warm written communication, empathy, and patience when supporting customers under pressure.
• Curiosity about products and the ability to learn them in depth and turn that knowledge into practical customer solutions.
• Availability for a full-time, 40-hour rotating schedule: two weeks per month Monday to Friday from 9:00 to 18:00, and two weeks per month with a weekend rota covering Wednesday to Friday 9:00 to 18:45, Saturday 9:00 to 14:00, and Sunday 9:00 to 18:45; Monday and Tuesday are days off during the weekend-rota weeks.

Nice to have

• Fitness or wellness industry background.
• Intercom experience.
• A third language.

Culture & Benefits

• Claude account from day one and a monthly AI tools budget.
• Fully covered Alan health insurance, DKV dental coverage, mental health support, and paid sick leave.
• Wellhub access to gyms, studios, and wellness apps.
• Alan Flex for tax-free meals, transport, and nursery payments from gross salary.
• Office on Passeig de Gràcia, summer Fridays in August, and an international team across Europe, the US, and APAC.

Hiring process

• Introduction call with Daria from Talent Acquisition.
• First interview with the future team leader.
• Second interview with the Head of CSM.