Retail Dropship Operations Specialist

Location: Zeeland, Michigan, United States; onsite role

Company

hirify.global designs and sources durable, modern furnishings through brands including Design Within Reach, with a focus on design for the good of humankind.

What you will do

• Own operational relationships with assigned domestic dropship suppliers, establishing expectations, communication routines, and accountability.
• Act as the primary operational contact between suppliers and retail teams, coordinating priorities and decisions across Planning, Warehouse Operations, Logistics, Accounts Payable, Merchandising, Product Development, and Customer Service.
• Manage the end-to-end purchase order lifecycle for retail, contract, and extended lead-time products, including creation, acknowledgement, revisions, shipment, receipt support, and closure.
• Monitor supplier reliability and performance, including acknowledgement timeliness, lead-time adherence, on-time shipment, fill rate, shipment accuracy, and issue resolution.
• Identify late orders, supply constraints, capacity concerns, and recurring trends; communicate risks, assess business and customer impact, and drive recovery plans.
• Lead root-cause analysis, corrective actions, performance reviews, improvement plans, chargebacks, and resolution of receiving, shipment, inventory, and invoice discrepancies.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Curiosity and willingness to investigate how and why issues occur rather than simply react to them.
• Self-motivation, accountability, ownership, and the ability to follow through without constant direction.
• Strong problem-solving skills, comfort with ambiguity, thoughtful questioning, and the ability to reach practical solutions using available information.
• Ability to build relationships and communicate effectively with varied internal and external partners.
• Strong organizational and prioritization skills with close attention to detail.
• Comfort working with data to identify trends, investigate problems, and support decisions while understanding broader business and customer impact.
• Working knowledge of Microsoft Excel and willingness to learn new systems, tools, and processes.
• Customer-focused mindset and strong written and verbal communication skills, including clear communication of issues, risks, and next steps.
• Ability to perform all essential functions of the position with or without reasonable accommodation.

Nice to have

• Experience supporting dropship, retail, e-commerce, furniture, or consumer-product operations.
• Experience using supplier scorecards, performance metrics, corrective action plans, or chargeback programs.
• Experience working across planning, warehouse, logistics, accounts payable, merchandising, product, or customer service functions.

Culture & Benefits

• Work contributes to the purpose of design for the good of humankind.
• Inclusive workplace committed to equal opportunity and applicants from diverse backgrounds and abilities.
• Reasonable accommodations are available for applicants and employees with disabilities.
• Employment eligibility is verified through E-Verify.