Retention Account Manager, SMB (Fintech)

Location: Remote, San Francisco, CA, US; supporting SMBs across the United States.

Salary: $30.77–$61.48 USD per hour, depending on U.S. pay zone.

Company

hirify.global builds technology and financial services products through brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto to increase access to the global economy.

What you will do

• Retain a multi-million-dollar client base of SMB merchants across all verticals.
• Understand customer needs and deploy retention strategies to reduce churn and increase contract adoption.
• Discover and address retention, growth, customer, and competitive opportunities.
• Use product, operational, and competitive insights to improve the retention motion, including talk tracks and playbooks.
• Work with Sales, Support, Product, and Analytics to strengthen retention strategies.

Requirements

• 5+ years of experience in Sales, Account Management, or a related field.
• Experience discovering and closing both retention and growth opportunities.
• Experience managing a pipeline successfully to achieve revenue targets.
• Excellent negotiation and financial literacy skills.
• Excellent storytelling and vision-setting skills.
• Excellent organizational, analytical, written, and verbal communication skills.
• Passion for and knowledge of how new technologies can better serve small and medium-sized businesses.

Culture & Benefits

• Remote work.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning benefits.
• Inclusive workplace and interview experience with reasonable accommodations for disabled applicants.

Hiring process

• Applications may be evaluated using automated AI tools for efficiency and consistency.
• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.