Supercompute Operations Specialist - Memphis (AI)

Location: Memphis, TN, United States; onsite role with a 24/7 rotating schedule including nights, weekends, and holidays. Must be able to work extended hours during incidents or datahall bring-up.

Company

Builds superintelligence infrastructure and products spanning hyperscale Colossus supercomputers, Grok models, and applications.

What you will do

• Staff a 24/7 rotation and own incident management end to end, from customer impact through facility response.
• Hold central control authority over impacted or drained compute and coordinate system-wide responses.
• Operate and sustain live datahalls, resolving issues affecting rack-level compute across Site Operations and Facility Operations.
• Lead acceptance and deployment testing to bring new data halls and clusters fully online.
• Develop production scripts and automation for datahall bring-up and the NOC Bot.
• Create and maintain work instructions and live operational documentation to improve technician efficiency, safety, and GPU uptime.

Requirements

• High school diploma or equivalent and 2+ years of experience in datacenter, critical facilities, HPC, or similar large-scale operations.
• Ability to work a 24/7 rotating schedule, including nights, weekends, and holidays as needed.
• Physical ability to lift up to 50 lbs unassisted, stand for long periods, and occasionally use ladders.
• Willingness to work extended hours during incidents or datahall bring-up.

Nice to have

• Associate's or Bachelor's degree in a technical field.
• System-level knowledge spanning datacenter compute, network, power, and cooling.
• Experience owning incident response in a 24/7 operations environment and troubleshooting rack-level compute and facility systems.
• Experience with deployment engineering, commissioning, or acceptance testing of new data halls or clusters.
• Production scripting and automation experience with Python or Bash.
• Experience writing work instructions, procedures, or manufacturing planning for technicians.
• Experience supporting GPU, AI, or high-performance computing environments at scale.
• Clear communication with technicians, engineers, and internal and external customers during live incidents.
• Enthusiasm for the mission and ability to work in a fast-paced, high-ownership environment.

Culture & Benefits

• Work in a high-ownership operations environment focused on maintaining GPU uptime.
• Collaborate with Site Operations, Facility Operations, technicians, engineers, and internal and external customers.
• Support hyperscale GPU infrastructure spanning compute, power, and cooling systems.