Strategic Technical Success Manager (Payments)

Location: Hybrid in London, England, United Kingdom

Company

hirify.global is a global fintech company providing payment infrastructure, acquiring, payouts, card issuing, banking, risk, and fraud management services across more than 200 markets.

What you will do

• Own strategic relationships with senior technical and commercial stakeholders across UK flagship accounts.
• Act as the primary technical advisor and escalation point for technical improvements, new business requirements, and critical incidents.
• Architect end-to-end payment solutions on the hirify.global Core Platform and lead product, feature, and integration implementations.
• Drive commercial outcomes by improving authorization and conversion rates, expanding processing volume, and identifying new revenue opportunities.
• Identify product gaps, shape the roadmap with Product and R&D, and coordinate cross-functional delivery of enhancements.
• Build account plans, analyze internal and external data, troubleshoot production issues, and coordinate Sales, Product, R&D, and Operations.

Requirements

• 10+ years of experience with strategic clients in international B2B technical products and integration projects at a SaaS company.
• 8+ years in a technical, client-facing role such as Technical Success, Account Management, Solutions Engineering, Implementation Engineering, or Sales Engineering.
• 7+ years in payments, with knowledge of acquiring, orchestration, alternative payment methods, authorization and conversion optimization, and regulatory requirements.
• Strong knowledge of web architecture, client-server systems, REST APIs, SDKs, webhooks, and integration frameworks; SQL experience is advantageous.
• Strong commercial, analytical, problem-solving, communication, and cross-functional delivery skills.
• Bachelor’s degree in Industrial Engineering, Information Systems, Computer Science, or a related field; fluent, high-level English is required.

Nice to have

• Advanced degree.
• SQL writing experience.
• Additional languages relevant to the region.

Culture & Benefits

• 25 days of annual leave plus bank holidays.
• Private medical insurance.
• Employee assistance programme.
• Contributory pension and parental leave.
• Collaborative, inclusive environment focused on innovation, customer service, and employee empowerment.

Hiring process

• Application management and candidate shortlisting may use automated tools, including AI.