Technical Account Manager (Payments)

Location: Remote, United Kingdom

Company

hirify.global provides unified infrastructure for global payments, helping finance and payments teams improve visibility, control, performance, and revenue from a single platform.

What you will do

• Monitor merchant integration and payment performance, including authorisation rates, network tokenisation coverage, and routing configuration, and identify risks proactively.
• Recommend and drive routing, network tokenisation, and configuration changes, supporting recommendations with authorisation-rate and cost analysis.
• Debug complex integration issues involving logs, traces, APIs, SDK conflicts, and webhook gaps, escalating to Engineering when necessary.
• Own technical escalations and incidents for key merchants, provide root-cause analyses, explain impacts, and recommend preventative actions.
• Lead technical deep-dives, solution design sessions, product rollouts, and recurring technical integration reviews with merchant engineering and payments stakeholders.
• Translate card-scheme rules and regional regulations, including BNPL and PCI requirements, into concrete technical plans.

Requirements

• Hands-on technical ability to read API logs and traces, debug integration issues directly, and write basic scripts or SQL for investigation.
• Experience in a technical, merchant- or customer-facing role such as Technical Account Manager, Solutions Engineer, Support Engineer, technically focused Customer Success Manager, or Implementation Specialist.
• Experience in payments, fintech, or e-commerce.
• Strong understanding of APIs, webhooks, and SDKs, with the ability to explain technical flows to engineers and non-technical stakeholders.
• A proactive operating style focused on identifying and surfacing risks before being asked.
• Confidence presenting technical material to senior technical stakeholders, including VP Engineering and Head of Payments at enterprise merchants.
• Ability to own ambiguity and coordinate with Engineering, Product, and Support without heavy oversight.
• Direct experience with payments infrastructure, including network tokenisation, PSP connectors or routing, or card-scheme mechanics.
• Exposure to beta or early-access product rollouts for key merchants.

Culture & Benefits

• Fully remote and globally distributed working model with remote practices established since the beginning.
• Workations, an annual company retreat, and access to co-working spaces across major cities.
• Flexible holiday with a minimum of 25 days to be taken.
• Competitive share options, private medical insurance, and additional location-dependent benefits.
• Home office setup contribution of £500, role-specific equipment, and a generous learning budget.
• Collaborative environment with structured onboarding and support for challenging technical work.

Hiring process

• Introductory call with a Talent Partner.
• Interview with the Hiring Manager.
• Role-contextualised challenge stage followed by a final values-alignment interview.