Account Manager (Fintech)

Location: Hybrid in London, England, United Kingdom

Company

hirify.global is a fast-growing fintech specialising in online payments and financial services for brick-and-mortar businesses.

What you will do

• Set clear goals, foster collaboration, and contribute to Account Management team KPIs.
• Act as the escalation point for complex client issues and coordinate timely solutions with internal teams.
• Build and nurture client relationships, align products and services with client goals, and identify upselling and cross-selling opportunities.
• Gather and analyse client feedback, account performance, and satisfaction metrics to provide actionable insights to Product and Technology teams.
• Support client onboarding by addressing technical and operational challenges, delivering training, and helping clients maximise product value.
• Streamline workflows, improve operational efficiency, and maintain data security, compliance, and accurate records.

Requirements

• Professional experience in a fintech, SaaS, or payment services company.
• Proven experience in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal and communication skills with the ability to build rapport with clients.
• Demonstrated problem-solving abilities with a proactive and detail-oriented approach.
• Experience working in a fast-paced environment and managing multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software; HubSpot is preferred.
• Flexibility across time zones to support a global team.

Nice to have

• Experience engaging with the hospitality sector.

Culture & Benefits

• Work in a dynamic and innovative team at a rapidly growing global company.
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative and inclusive environment where contributions are recognised and valued.