Customer Service Coordinator

Location: Remote, Philippines

Company

hirify.global is a tech-enabled workforce augmentation platform providing offshore talent and technology-enabled support to businesses.

What you will do

• Serve as the primary contact for tenants and guarantors through phone, email, CRM systems, and customer portals.
• Provide empathetic support, manage inbound calls and shared inboxes, resolve inquiries independently, and escalate urgent or sensitive matters appropriately.
• Perform first-line maintenance troubleshooting, log requests, coordinate contractors and internal teams, and monitor repairs through completion.
• Handle tenancy and contract inquiries, process tenant notices, schedule end-of-tenancy inspections, support move-outs, and coordinate key release.
• Conduct required administrative checks, including AML and Right to Rent verification, and explain tenancy agreements, procedures, and applicable charges.
• Maintain accurate CRM records, manage multiple active cases, and collaborate with remote colleagues through virtual meetings, training, and daily communication.

Requirements

• At least 2 years of experience in customer service, customer support, property management, tenancy coordination, or another customer-facing role.
• Excellent written and spoken English, with strong interpersonal, active listening, and relationship management skills; comfortable handling high volumes of phone and email interactions.
• Ability to provide empathetic, professional support and confidently manage complaints and difficult customer conversations.
• Exceptional attention to detail, with the ability to prioritize competing tasks, manage multiple active cases, and maintain accurate documentation in a fast-paced environment.
• Sound judgment, including the ability to resolve issues independently and recognize when escalation is appropriate.
• Comfort learning and using CRM systems, customer portals, Microsoft 365 or Google Workspace, and virtual collaboration tools.
• Dedicated home office, reliable high-speed internet, and backup connectivity to support uninterrupted customer service.
• Fiber internet with a recommended speed of 100/50 Mbps, plus backup internet capable of at least 20 Mbps.
• Quiet dedicated workspace; a wired Ethernet connection and UPS or power backup are preferred where applicable.
• Demonstrated interest in building a long-term career within a collaborative remote team.

Nice to have

• Experience with property management software.
• Experience supporting UK-based customers, working in student accommodation or residential property management, or familiarity with tenancy agreements.
• Wired Ethernet connection during work hours.
• UPS or power backup if the work location experiences frequent outages.

Culture & Benefits

• Work from home as part of a collaborative remote team focused on growth, teamwork, and continuous learning.
• HMO coverage and leave credits after three months of engagement.
• Comprehensive onboarding and client-specific training.