IT Support Application Analyst – French Speaker (C1)

Location: Porto, Portugal (hybrid)

Company

Work on a technological hub supporting business investment banking and financial services operations through innovative solutions and application support.

What you will do

• Provide L2 application support for retail banking applications and related operations.
• Analyse logs and troubleshoot application incidents.
• Support B2B and B2C retail banking activities.
• Use ServiceNow, Jira, Confluence, and AI tools in a professional support environment.
• Communicate with customers and stakeholders while maintaining an organised, collaborative approach.

Requirements

• Between 3 and 6 years of professional experience.
• Experience in L2 application support, IT operations, or a similar analyst role.
• Strong functional knowledge of retail banking, including B2B and B2C activities.
• Ability to analyse logs and troubleshoot application incidents.
• Familiarity with ServiceNow, Jira, and Confluence.
• Good knowledge of AI tools and their practical use in a professional setting.
• Strong analytical, problem-solving, and communication skills.
• French proficiency at C1 level and good written and spoken English.
• A collaborative, organised, and customer-focused approach.

Nice to have

• Experience with Theia.
• Knowledge of ITIL principles and incident, problem, and service request management processes.
• ITIL certification.
• Experience supporting banking applications in a production environment.
• Awareness of AI tool limitations and responsible-use requirements, particularly when handling business or customer information.

Culture & Benefits

• Health insurance.
• Personalised training plan with a training budget.
• Regular feedback to support professional growth.
• Remote onboarding process.
• Team events every semester.
• Culture of proximity and transparency, with employee ideas and needs valued.