Mid-Level Banking Application Support Specialist – Retail & Data Systems

Location: Porto, Portugal; hybrid work model. Candidates must have an existing legal right to work in the European Union.

Salary: €3,150–€3,780 for B2B or €1,800–€2,050 net for a permanent contract.

Company

hirify.global provides application support services for a leading banking group.

What you will do

• Provide Level 2 application support for banking systems and related business processes.
• Investigate escalated incidents, analyze application logs, identify potential causes, and resolve issues independently or with technical teams.
• Record, qualify, prioritize, and track incidents using ServiceNow and Jira.
• Support investigations and operational follow-up with Theia and relevant tools.
• Communicate with business users and IT teams, maintaining incident records, documentation, and Confluence knowledge articles.
• Identify recurring issues, contribute to continuous service improvement, and support approved AI tools in line with internal policies and data protection standards.

Requirements

• 5+ years of experience in L2 application support, IT operations, or a related analyst function.
• Strong functional knowledge of retail banking, including B2B and B2C activities.
• Ability to analyze logs and troubleshoot application incidents effectively.
• Experience with ServiceNow, Jira, and Confluence.
• Fluency in French at C1 level and good command of spoken and written English.
• Existing legal right to work in the European Union.

Nice to have

• Familiarity with Theia.
• Knowledge or certification in ITIL.
• Previous experience supporting banking applications in a production environment.

Culture & Benefits

• Hybrid work model in Porto.
• Opportunity to support retail banking and data platforms for a leading banking group.
• B2B and permanent contract options are available.