Mid-Level IT Support Application Analyst (French C1)

Location: Porto, hybrid. Only candidates with an existing legal right to work in the European Union will be considered.

Salary: €3,150–€3,780 per month for B2B; €1,800–€2,050 net per month for a permanent contract.

Company

Work for a leading banking group through hirify.global, supporting the Distribution et Data platform team.

What you will do

• Provide Level 2 application support for banking systems and related business processes.
• Investigate Level 1 escalations, analyze application logs, identify root causes, and resolve incidents where possible.
• Coordinate incident resolution with relevant technical teams and communicate with business users and IT teams.
• Record, qualify, prioritize, and track incidents and service requests in ServiceNow and Jira.
• Use Theia and other relevant tools for investigations and operational follow-up.
• Maintain incident records, support documentation, and Confluence knowledge articles while contributing to continuous service improvement.

Requirements

• Experience in L2 application support, IT operations, or a similar analyst role.
• Strong functional knowledge of retail banking, including B2B and B2C activities.
• Ability to analyze logs and troubleshoot application incidents.
• Familiarity with ServiceNow, Jira, and Confluence.
• Good written and spoken English.
• French proficiency at C1 level.
• Existing legal right to work in the European Union.

Nice to have

• Experience with Theia.
• ITIL knowledge or certification.
• Experience supporting banking applications in production.

Culture & Benefits

• Hybrid work model in Porto.
• Choice of B2B engagement or permanent contract.
• Opportunity to support mission-critical banking applications and contribute to service improvement.