Microsoft Teams Service Manager (AI)

Location: Hybrid remote/office in Portugal, with Lisbon or Porto offices; remote work is permitted within Portugal.

Company

hirify.global is an energy technology company operating across more than 90 countries and focused on reliable energy, decarbonization, and energy transformation.

What you will do

• Own the day-to-day operation and service performance of Microsoft Teams and related Microsoft 365 collaboration services.
• Ensure service stability, availability, security, and a strong end-user experience.
• Identify opportunities to apply AI, Copilot, and agent-based solutions across the Teams portfolio.
• Monitor service health, incidents, and recurring issues; coordinate root-cause analysis and corrective actions.
• Manage the introduction, testing, and operational readiness of new Microsoft Teams features and services, including stakeholder communications.
• Translate end-user needs and business challenges into practical, user-centric service improvements.

Requirements

• Bachelor’s or master’s degree in information technology, computer science, engineering, or a comparable discipline.
• 3 to 5+ years of experience in Microsoft Teams, Microsoft 365 collaboration, ServiceNow, or a comparable service management role, including hands-on Microsoft Teams administration and service operations.
• Strong customer orientation and the ability to design services around end-user needs and collaboration experience.
• Excellent communication, stakeholder management, and interpersonal skills in an international and cross-functional environment.
• Strong documentation, prioritization, and multitasking skills, with flexibility in changing situations.
• Fully fluent English, spoken and written.

Nice to have

• Microsoft Teams telephony experience.

Culture & Benefits

• Work in an international, multicultural, diverse, and cross-functional team.
• Collaborate with IT Board executives while working creatively and independently.
• Competitive salary and meal allowance.
• Health insurance coverage and fair compensation for international work.
• Remote work permitted within Portugal.
• Additional five “Pontes” days off and a birthday day off when it falls on a weekday, when not abroad, applicable in Portugal.