Insight Lead (Ecommerce)

Location: UK, Manchester; on-site at the Icon office (WA15 0AF).

Company

hirify.global is a global ecommerce group operating beauty and sports nutrition businesses, including hirify.global Beauty and hirify.global Nutrition.

What you will do

• Own and evolve hirify.global’s group insight agenda across Beauty and Nutrition.
• Build and maintain primary and secondary research programmes, including consumer panels, brand tracking, NPS, market sizing, and competitive intelligence.
• Translate consumer and market insight into clear strategic direction for divisional and Group leadership.
• Lead and develop the Group Insight team, including an Insight Manager and Graduate Insight Analyst.
• Present findings to division heads, the CDO, and wider senior leadership, while connecting insight with commercial and operational data.
• Commission and manage qualitative and quantitative research, secondary research, research agencies, budgets, and insight methodology.

Requirements

• Typically 5+ years of experience in consumer insight, market research, or brand analytics.
• Experience leading an insight function or team.
• Proven ability to deliver strategic insight to senior stakeholders.
• Experience with both qualitative and quantitative primary research methodologies.
• Strong commercial acumen and the ability to connect consumer insight to business strategy.
• Deep functional expertise in consumer and market insight, with the ability to act as an authority and trusted advisor to senior leaders.
• Ability to translate research into clear direction, articulate business implications, drive innovation in insight gathering and communication, and build a high-performing team.

Nice to have

• Experience in ecommerce, beauty, wellness, or FMCG.
• Exposure to brand tracking or NPS programme management.
• Familiarity with data analytics tools and the ability to work alongside quantitative analysts.
• Experience managing external research agencies.

Culture & Benefits

• Access to bespoke development programmes and an upskilling programme delivered with an industry-leading training provider.
• 25 days of annual leave plus bank holidays, a birthday day off, enhanced maternity and paternity pay, compassionate leave, buy-back leave, and volunteer leave after 12 months.
• Wellbeing support including an in-house GP, subsidised on-site dentist, 24/7 Bupa Employee Assistance Programme, on-site gym, and physiotherapy.
• Salary sacrifice scheme for personal technology, subsidised bus pass from Manchester City Centre, staff discounts on hirify.global brands, and an on-site staff shop.
• Employee referral rewards and anniversary gifts after 5 and 10 years of service.