Voice Support Engineer (AI)

Location: On-site in Breda, Netherlands. Candidates must already hold a permanent work and residence permit for the Netherlands.

Salary: €3,250–€4,500 per month.

Company

hirify.global connects conversations, customer data, and payments with AI Agents to help companies deliver personalized customer journeys at scale.

What you will do

• Resolve voice-related tickets from customers and operators worldwide, communicating clearly and investigating root causes.
• Identify recurring issues and repetitive manual work, turning findings into improvements that reduce ticket volume and handling time.
• Fix technical problems directly where possible and collaborate with the development team on solutions for more complex issues.
• Document solutions, troubleshooting steps, and known issues for customers and colleagues.
• Shape support processes, AI tooling, and ways of working as the support function grows.
• Experiment with AI tools, automate work, and share effective approaches with the team.

Requirements

• Bachelor’s or Master’s degree in a technical field, or equivalent experience.
• Hands-on, can-do mentality and motivation to fix problems rather than work around them.
• Analytical mindset with the ability to identify root causes.
• Ability to manage multiple complex support cases simultaneously.
• Clear written communication for customer replies and technical documentation.
• Fluency in Dutch and English, both written and spoken.
• Active curiosity about AI and experimentation with new models and products to improve work.

Nice to have

• Knowledge of VoIP systems, SIP, RTP, or computer networking.
• Experience with support ticket processes, ideally Jira Service Management.

Culture & Benefits

• On-site work in a fast-paced environment where priorities can shift and AI is actively changing how work is done.
• Three-day global onboarding program at the Breda headquarters.
• Healthy lunches and snacks, commuting allowance, Shuttle mobility card, lease-a-bike options, and company cars for client visits.
• Pension plan, 25 vacation days, and the option to purchase 10 additional days.
• Employee Share Purchase Program and professional development through CM Academy, Udemy, meetups, the Young Professional Program, and CMBA.
• Vitality activities and social events including weekly drinks, board game nights, karaoke, and a yearly ski trip.

Hiring process

• Initial call with the recruitment team.
• Office visit and meeting with the team.
• Meeting with the founder or COO, followed by an offer.