Junior IT Support (AI)

Location: Full-time, in-office role at the Amsterdam HQ, Netherlands.

Company

hirify.global is an AI platform that enables consumers to create images, videos, audio, and 3D content with generative AI models.

What you will do

• Handle IT requests in Jira, resolve issues, and explain solutions clearly.
• Prepare and manage Mac and Windows laptops and support onboarding and offboarding.
• Build automations, scripts, and AI agents to eliminate repetitive IT work.
• Manage Google Workspace accounts and access and support the tools used by the team.
• Maintain office technology, including screens, meeting rooms, printers, basic networking, and door access tags and locks.
• Track hardware and accessories and help set up the new Herengracht office.

Requirements

• Hands-on experience with automation and AI agents, including a workflow, script, or agent that makes work faster and can be demonstrated.
• Eagerness to learn, a sense of urgency, initiative, and ownership of issues through to completion.
• Up to approximately two years of experience in IT support, a helpdesk, an internship, or a study programme, or equivalent informal experience helping others with technology.
• Comfortable working with Mac and Windows, with solid basics in account management for IT systems.
• Fluent English. Dutch is not required.

Nice to have

• Experience with Jira, Google Workspace administration, or an endpoint management tool such as ManageEngine.

Culture & Benefits

• Warm fresh lunch is provided on office days.
• 24 days of paid vacation per year plus public holidays.
• Travel allowance in the form of an NS card for commutes from more than 10 km from the office.
• Company pension plan.
• Company events and overseas trips.
• Inclusive equal-opportunity workplace committed to diversity.