IT Manager (IT Operations)

Location: Onsite in Ortigas, Pasig, Philippines; 6:00 AM–3:00 PM Philippine Time.

Company

hirify.global operates a co-managed IT model supporting staff and client-facing teams across the Philippines.

What you will do

• Lead the internal Level 1–2 IT support team and own the end-to-end IT service delivery experience, including devices, access, onboarding, and offboarding.
• Manage the managed service provider relationship, monitor service levels, track issues, review change requests, and hold vendors accountable.
• Coordinate office IT readiness for new hires, sites, expansions, workspace setup, and capacity planning with Facilities and Operations.
• Act as the escalation point for complex or business-impacting issues, coordinate major incidents, and ensure root cause analysis and corrective actions are completed.
• Maintain system uptime, reliability, and performance while monitoring recurring issues and implementing preventative actions.
• Execute the local IT security posture, support ISO 27001 and related controls, conduct risk assessments, and enforce incident response procedures.

Requirements

• 7+ years of work experience.
• Proven experience operating in co-managed or outsourced IT environments, with critical experience managing a managed service provider.
• Strong understanding of enterprise IT operations, security, and service delivery.
• Demonstrated ability to manage incidents, vendors, and senior stakeholders.
• Experience leading teams and driving accountability through others.
• Experience in BPO, shared services, or multi-site operations.
• Exposure to ISO 27001 or similar security frameworks.
• Experience supporting international clients with strict security expectations and operating in build-and-scale environments.
• Calm under pressure, structured and organised, strong follow-through, high ownership mindset, direct communicator, and focused on outcomes rather than technical ego.

Culture & Benefits

• Full-time onsite role in Ortigas, Pasig.
• HMO, dental, and life insurance for the employee and one free dependent from day one, with additional dependents available for enrollment.
• Paid birthday, vacation, medical, and maternity leave; up to six vacation leaves can be converted to cash on the anniversary.
• Employee engagement activities include a year-end party, Family Day, and team building.