Special Assets Officer (Financial Collections)

Location: Liberty Lake, Washington, United States; office-based work conditions with possible temporary assignment to other locations.

Salary: $24.32–$34.04 per hour.

Company

hirify.global is a credit union focused on serving members, supporting financial goals, and contributing to the community.

What you will do

• Manage delinquent real estate loan, overdrawn share, repossession, asset recovery, and bankruptcy portfolios.
• Contact members, address delinquencies, coordinate recovery actions, and minimize financial risk.
• Assess account information and recommend appropriate loss mitigation and recovery strategies.
• Coordinate with attorneys and third-party vendors on bankruptcy, foreclosure, and repossession referrals.
• Maintain compliant documentation and ensure activities follow policies, regulatory requirements, and service level agreements.
• Collaborate with internal teams, support cross-training, and identify process improvements.

Requirements

• High school diploma or equivalent.
• At least three years of experience in real estate and/or consumer collections, or relevant experience in a financial institution.
• Proficient knowledge of Microsoft Office, including Outlook, Word, Excel, and Teams.
• Ability to regularly talk, hear, and operate a computer, keyboard, and mouse; occasional lifting, pushing, pulling, and carrying of up to 10 pounds is required, with accommodations.
• Ability to work in an office environment with constant or intermittent low- or moderate-level sounds and in a high-stress, fast-paced, deadline-oriented environment.
• Ability to perform additional duties assigned for efficient department and organizational operations.

Nice to have

• Consumer Credit Counselling Certificate.
• Experience with PACER, COVIUS, Freddie Mac Servicing, and Temenos.

Culture & Benefits

• Paid time off and 11 paid holidays.
• Medical, dental, vision, and life insurance.
• Flexible schedules and remote-work opportunities.
• Training, career development, and tuition reimbursement.
• Success sharing plan and 401(k) matching contributions.
• Values-centered workplace focused on service, generosity, belonging, and community impact.