RTE Senior Analyst (Epic)

Location: Remote within the United States; US national

Compensation: $60,800–$153,700 annually

Company

hirify.global provides Epic application management and managed services for healthcare clients.

What you will do

• Design, build, test, troubleshoot, and support Epic Real-Time Eligibility applications for complex clients.
• Analyze customer issues and requests, translate needs into requirements, and perform system configuration and testing.
• Analyze workflows, system setup, audits, upgrades, and application changes while following change-control policies.
• Manage multiple client assignments, projects, tickets, documentation, communications, calendars, and Service Level Agreements.
• Support customer change management, service relationships, onboarding, and communication with IT and operations stakeholders.
• Explain system configurations, delegate less-complex tasks, and guide less-experienced team members.

Requirements

• Post-secondary education or equivalent experience.
• Active Epic Real-Time Eligibility (RTE) certification is required.
• 3+ years of hands-on experience building, implementing, or supporting Epic RTE applications.
• Problem-solving ability, strong written and verbal communication, attention to detail, and organizational skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently and within a team environment.
• Prior experience with ticketing systems and change-management processes.
• Strong customer service experience.

Nice to have

• Knowledge of ITIL processes.
• Previous management and project-management experience.
• Participation in previous systems implementations.

Culture & Benefits

• Full-time remote work within the United States.
• Work involves supporting healthcare clients where decisions may affect patient safety, financial integrity, and regulatory compliance.
• Collaborative managed-services environment with guidance from Senior Application Advisors and Team Leads.
• Equal opportunity employer committed to an inclusive workplace.